Privacy Policy

1. Information we collect

When you submit a reservation enquiry, we collect the information you provide, which may include your name, WhatsApp/mobile number, city or area, PIN code, selected wheat variety, quantity and booking details. Our systems may also record a booking reference, the source or campaign that brought you to the website, and technical information needed to operate and protect the service.

2. How we use information

We use information to respond to enquiries, create and manage reservations, communicate payment instructions and status, verify payments, coordinate fulfilment and delivery, provide crop updates, support customers, prevent abuse and comply with applicable legal obligations.

We may use website analytics and advertising measurement to understand visits and campaign performance. Where enabled, Meta Pixel and related tools may receive event and browser information according to their own settings and policies.

3. WhatsApp and service providers

If you contact us or continue a reservation through WhatsApp, your communications are also subject to WhatsApp’s terms and privacy practices. We may use hosting, database, analytics, advertising, communications and other service providers to operate the website and manage reservations. We limit access to information to what is reasonably needed for these purposes and expect service providers to handle it appropriately.

4. Sharing and retention

We do not publish your personal booking details. We may share relevant information with service providers, fulfilment partners, professional advisers or authorities when necessary for the purposes described above or as required by law. We retain information for as long as reasonably needed to manage the reservation, resolve issues, maintain appropriate records and meet legal obligations, then delete or de-identify it where appropriate.

5. Your choices and requests

You may contact us to ask about the personal information associated with your enquiry or to request correction or deletion, subject to applicable law and any records we must retain. You may choose not to provide requested details, but we may then be unable to process your reservation. You can also control certain browser cookies and advertising settings through your device, browser or relevant platform.

6. Security

We use reasonable measures designed to protect information. No website or electronic transmission can be guaranteed to be completely secure, so please avoid sending passwords, payment PINs or other highly sensitive credentials to us.

7. Children

This pre-booking service is intended for adults making household or business purchases. Please do not submit a child’s personal information through the booking form.

8. Changes to this policy

We may update this policy when our practices or legal obligations change. The current version and its update date will be published on this page.

9. Contact us

For privacy questions, access requests, correction or deletion requests, contact [email protected]. For general booking support, email [email protected] or message us on WhatsApp at +91 90533 51375. Please do not send payment PINs or passwords.