Cancellation & Refund Policy

1. Requesting a cancellation

To request cancellation, contact our team on WhatsApp with your booking reference, name and the mobile number used for the booking. We will acknowledge the request and confirm whether the booking has already progressed to procurement, packing or dispatch.

2. Before confirmation or payment verification

A submitted booking form is a request and does not itself confirm a reservation. If no reservation payment has been received and verified, there is no reservation payment to refund. If you believe you paid but have not received confirmation, contact us with the transaction reference so we can reconcile it.

3. Customer cancellation after reservation

Contact us as early as possible if you need to cancel. We will review the status of your booking and any applicable consumer rights, costs already incurred and fulfilment commitments before confirming the outcome. We will communicate any applicable deduction or refund amount before processing it. Nothing in this policy removes rights available under applicable law.

Because this is a seasonal agricultural pre-booking, please contact us before assuming a reservation payment is automatically refundable or non-refundable; the outcome depends on the circumstances and applicable law.

4. If we cannot fulfil the booking

If we are unable to fulfil a confirmed booking, including because of a material crop shortfall or other fulfilment issue, we will contact you and explain the available options. Where a refund is due, we will confirm the amount and process it to the original payment source where practicable, or agree a suitable lawful alternative with you.

5. Duplicate or incorrect payments

If you believe you have made a duplicate payment or paid an incorrect amount, contact us with the booking reference and transaction details. Never send your UPI PIN, OTP or banking password. We will verify the payment against our records before processing any correction or refund.

6. Refund timing

Once a refund is approved, we will share the expected processing timeline. The time for the credit to appear may depend on the payment provider or bank. We will provide an update if we become aware of a material delay.

7. Contact us

For cancellation or refund requests, email [email protected] or message Sattva Organics on WhatsApp at +91 90533 51375 and include your booking reference. For unresolved complaints, you may write to [email protected].